Request the deletion of my account

How to request the deletion of your account

1. Send an email to support@bricolat.co.ma from the email address registered on your Bricolat account.
2. Use "Deletion of my Bricolat account" as the subject.
3. If you wish, add your name and phone number to help us identify your account.
4. We check your request, confirm the deletion by email, then delete your account and data within 30 days.

Data deleted

• Account: first and last name (replaced by “Deleted user”), email address, phone, password, avatar, city, neighborhood and languages
• Provider profile: business name, bio, experience, rates, address, contact details, city, service radius, trades, badges, certification and ID document number
• Files: ID documents, selfie, portfolio photos, certification documents, avatar, message attachments and request photos
• Sessions and devices: sign-ins, notification devices, Google identities, notifications and favorites
• Texts you wrote: messages (replaced by “[message deleted]”), review comments and replies, quote messages, support ticket messages and subjects, report details and chatbot conversations
• Content of your requests: title, description, address and postal code

Data kept

Some data is kept, with no link to an identifiable person (anonymized), or because the law requires it:

• Requests: category, status, city, dates, budget and position rounded to about 10 km
• Quotes: price, status and dates
• Star ratings of reviews, average profile ratings and the existence of conversations (text neutralized)
• Status and dates of support tickets, security log without IP address or email, internal account identifier and creation date
• Content written by other users, and invoices or accounting documents where the law requires it

Deletion rules

• From the app or the website: deletion is immediate.
• By email: deletion is carried out within 30 days.
• While a job is in progress, deletion is refused: finish or cancel your ongoing jobs first.
• Your published or accepted requests are cancelled and your sent quotes are declined.
• Google account without a password: a sign-in within the last 10 minutes is required before deletion.
• An administrator account cannot be deleted here. Maximum of three attempts per minute.