By Bricolat editorial team
Customer reviews on Bricolat: how do they work?
Customer reviews help you choose a tradesperson with confidence, but it helps to understand how they work first. This guide explains why you only pay after the work is approved, and how to leave a review that’s genuinely useful to other clients.
You only pay the tradesperson after the work is approved
On Bricolat, payment happens once you’ve confirmed the work is finished and matches what was agreed. This protects your money in case of disagreement.
Who can leave a review
Only clients who actually hired a tradesperson through Bricolat can leave a review on their profile, which limits fake reviews and keeps feedback reliable.
What makes a review genuinely useful
A useful review describes the trade involved, the quality of the work, whether deadlines were respected, and the tradesperson’s communication. A few concrete sentences help far more than a simple rating.
How to read reviews before choosing a tradesperson
Don’t stop at the average rating: read a few recent reviews to spot recurring points, positive or negative, about the tradesperson’s reliability and punctuality.
What to do if a job didn’t go well
Before approving the work, use messaging to flag a problem to the tradesperson. An honest review still helps, but the first step is always trying to find a solution directly.
Frequently asked questions
Can I leave a review without having used Bricolat?
No, only clients who actually contacted a tradesperson through the platform can leave a review, which guarantees reliable feedback.
When should I pay the tradesperson?
You pay only after confirming that the work is finished and matches what was agreed.
What if I’m not satisfied with the result?
Flag the problem to the tradesperson through messaging before approving the work, to find a solution before any payment.
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